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Support for ArchiPro Clients: Your Guide to Getting Help

This article details the various support options available to our clients and highlights the best places to seek help for different types of enquiries.

Quick Links:

  1. Knowledge Base
  2. Email Help Desk
  3. Reach out to your Partnership Manager 

1. Knowledge Base 

The ArchiPro Knowledge Base is a comprehensive resource hub that provides everything you need to know about the platform. It includes a variety of topics such as profile maintenance, FAQs, membership resources, platform navigation, website updates, advertising information, and more. If you have any questions about ArchiPro, you should be able to find your answer here.

Simply use the search bar to enter your question and get started.

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This is the first support tool we recommend exploring. However, if you cannot find the answers you need, please proceed to one of our other support options.

2. Contact our Help Desk (support@archipro.co.nz)

For more complex issues or questions that require the assistance of one of our platform support specialists, please contact us via the support@archipro.co.nz email. 

This will create a help desk ticket, and you will receive a response within 24 business hours.

3. Reach Out to Your Assigned Partnership Manager / Director

If you need further assistance, don't hesitate to contact your assigned Partnership Manager / Director. If you're unsure who this might be, simply email the support address listed above, and we'll connect you with the right person.

Last Edited: 15 May 2026