Integrating ecommerce with your ArchiPro account is a guided onboarding process designed to ensure your products are set up correctly and efficiently. Below, we outline each step to help you understand what’s involved and how to get started.
1. Quote Accepted
Once a client accepts the quote, a support ticket is automatically generated. A member of the Platform team—typically Ben or Brit—will be assigned to the ticket. They’ll reach out via email or phone to schedule an initial meeting and guide you through the next steps.
2. Ecommerce Onboarding Meeting
During the initial meeting, the Platform team will cover four key areas to ensure your ecommerce setup is tailored to your business:
1. Products
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Will you be uploading new products or using your existing range on ArchiPro?
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If new products are being added, how will they be uploaded—via API, CSV, or manually?
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If using existing products, do they require updates such as pricing, colour variants, or sizing?
2. Shipping Profiles
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How would you like to charge for shipping? Options include:
Please note: you can more than one depending on each product
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Flat rate shipping
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Free shipping
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Tiered pricing based on product size or weight
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Quoted separately after purchase (customer pays once shipping is confirmed)
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3. Stripe Account
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Your Stripe account must be connected to receive online payments through ArchiPro. The team can guide you through the setup if needed.
4. Order Acceptance Preferences
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Choose how you'd like to handle incoming orders:
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Automatically accepted
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Manually accepted (pending for up to 3 days before being automatically cancelled if no action is taken)
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Once all confirm, the Platform Specialist will wait for the products then give a time frame (depending on how many and method of upload) on when the products and shipping profiles are implemeneted.
3. Final Review & Go-Live
Once everything has been built and set up, your platform specialist will notify you so you can review the final product. This is your opportunity to make any final updates, ask questions, or raise concerns.
If you’d prefer to go through everything in more detail, you’re welcome to book a 1:1 meeting with your specialist. While most common questions are covered in the Knowledge Base, our team is always happy to assist via email, online meeting or in a dedicated call.
Once you’ve approved everything, your ArchiPro ecommerce store can go live.
Any questions around what happens after an order is placed—such as processing, shipping, or managing customer communication—can also be addressed in the Knowledge Base or discussed directly with your specialist.