Need assistance with your ArchiPro profile? This article details the various support options available to our clients and highlights the best places to seek help for different types of enquiries.
Quick Links:
1. Knowledge Base
The ArchiPro Knowledge Base is a comprehensive resource hub that provides everything you need to know about the platform. It includes a variety of topics such as profile maintenance, FAQs, membership resources, platform navigation, website updates, advertising information, and more. If you have any questions about ArchiPro, you should be able to find your answer here.
Simply use the search bar to enter your question and get started.
This is the first support tool we recommend exploring. However, if you cannot find the answers you need, please proceed to one of our other support options.
2. Support Chat
This integrated tool designed for quick resolutions and assistance with issues needing immediate attention, such as login problems, reordering projects, changing contact details, etc.
Archi AI will try to resolve your query first, but you can send "talk to human" at anytime
to hear from our team. If your question is beyond Archi AI's scope, you will be automatically redirected to speak to our team. You can expect to hear back from one of our team members within 20 minutes.
You can access the live chat by clicking the small chat box icon in the bottom right-hand corner of your screen while logged into ArchiPro.
3. Contact our Help Desk (support@archipro.co.nz)
For more complex issues or questions that require the assistance of one of our platform support specialists, please contact us via the support@archipro.co.nz email.
This will create a help desk ticket, and you will receive a response within 8 business hours.
4. Reach Out to Your Assigned Client Manager / Director
If you need further assistance, don't hesitate to contact your assigned client manager / director. If you're unsure who your designated contact at ArchiPro is, simply email the support address listed above, and they’ll connect you with the right person. Alternatively, you can book a meeting here.
Last Edited: 31 January 2025