Need assistance with your ArchiPro profile? This article details the various support options available to our professional clients and highlights the best places to seek help for different types of enquiries.
1. Knowledge Base
The ArchiPro Knowledge Base is a comprehensive resource hub that provides everything you need to know about the platform. It includes a variety of topics such as profile maintenance, FAQs, membership resources, platform navigation, website updates, advertising information, and more. If you have any questions about ArchiPro, you should be able to find your answer here.
Simply use the search bar to enter your question and get started.
This is the first support tool we recommend exploring. However, if you cannot find the answers you need, please proceed to one of our other support options.
2. Intercom - Live Chat
This is an integrated tool allowing you to chat with one of our team members. It is designed for quick resolutions and assistance with issues needing immediate attention, such as login problems, reordering projects, changing contact details, etc.
You can access Intercom by clicking the small chat box icon at the bottom right-hand corner of your screen while logged into ArchiPro.
You can expect to hear back from one of our team members within 20 minutes.
3. Contact our Help Desk (support@archipro.co.nz)
For more complex issues or questions that require the assistance of one of our platform support specialists, please contact us via the support@archipro.co.nz email.
This will create a help desk ticket, and you will receive a response within 8 business hours.
4. Fortnightly Drop-in sessions
If you’re seeking additional training on the platform or have specific questions you’d like answered in more detail, join one of our fortnightly drop-in sessions!
We’ll provide a refresher on the business manager, help you maximise your potential on the platform, and address any pressing questions you may have.
You can book into one of our upcoming sessions here.