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Tracking errors with ArchiPro Pixel

Find out what may be causing incomplete ArchiPro Pixel reporting and how to resolve it.

Most tracking gaps are straightforward to resolve

If ArchiPro Pixel appears to be installed but some website activity is missing, the cause is usually a published tag, consent setting, browser extension or Content Security Policy. The checks below will help your team restore complete reporting.

Start with the installation

Confirm that:

  • The complete Pixel code from your own ArchiPro account is installed.
  • The correct country-specific code is being used.
  • Your latest website or tag-manager changes have been published.
  • Your consent platform allowed Pixel to load during testing.

Check your Content Security Policy

A Content Security Policy helps protect your website from attacks such as cross-site scripting and data injection. If it is too restrictive, it can also block legitimate analytics scripts.

Ask your developer to allow the domains for your market:

  • New Zealand: pixel.archipro.co.nz and archipro.co.nz
  • Australia: pixel.archipro.com.au and archipro.com.au
  • United States: pixel.archiproamerica.com and archiproamerica.com

This allows ap-analytics.js to load and send activity to ArchiPro. Your web developer can use the Mozilla Content Security Policy guidance for more detail.

Check the browser

Open the browser's Network and Console tools and confirm that:

  • ap-analytics.js loads successfully.
  • Requests to /collect, /ping and /tools/pixel-tracker are not blocked.
  • An ad blocker or privacy extension is not blocking Pixel.

Missing form conversions

Forms inside an iframe, or forms submitted without a standard browser submission event, may not be detected. Your web developer can confirm how the affected form is embedded and submitted.

Still need help?

Send your website URL, the affected page and a screenshot of the browser Console to your Client Manager or ArchiPro Support. These details help us identify the cause quickly and get your reporting back on track.

If you need additional help, take a look at our article, Support for ArchiPro Clients: Your Guide to Getting Help, to explore the best next steps.