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      Managing your ArchiPro Messenger Inbox

      This article outlines how to respond to an enquiry, where enquiries are received, how notifications are issued, and who is permitted to respond.

      In this article:

      Giving users inbox permissions

      Viewing and managing enquiries in your inbox

      Message formatting

      How am I notified?

      Clients are notified via email when a new enquiry is received in your inbox.
      The notification email will include the sender’s name, their message, and a direct link to view the enquiry in your inbox.

      Please see the example below for reference.

      Screenshot 2025-04-24 at 16.42.08Please note: In this example 'one more test' is the enquiry message, and 'test' is the clients name.

      By default, if no email is entered in the Direct Enquiries field, enquiry notifications are automatically sent to the primary email address listed under the Profile tab.

      To notify additional email addresses, follow these steps:

      1. Go to Business Manager.

      2. Click on Settings.

      3. Scroll down to the Direct Enquiries section.

      4. Enter the desired email address and press Enter to save.

      Screenshot 2025-05-07 at 14.04.38
       

      Giving members inbox permissions