This article covers how to respond to enquiries.
Last Updated: 22 May 2025
Users on ArchiPro are often at different stages of their project journey.
Some may be in the early research phase - looking for pricing to guide their budgets - while others may be ready to request technical information or speak with a supplier directly.
To support this, we’ve introduced flexible enquiry options that allow users to choose whether or not to share their contact details. If they do, it’s a clear signal that they’re open to hearing from you.
Why a Timely Response Matters
Regardless of where they are in their journey, if a user has taken the time to fill in an enquiry form, they deserve a prompt and professional reply.
Responding within 24–48 hours significantly increases the likelihood of engagement and conversion—and helps maintain trust in both your business and the ArchiPro platform.
When users don’t receive a response, it reflects poorly on your brand and on ArchiPro as a whole.
What to Include in Your Reply
To make the most of every opportunity, we recommend including the following in your response:
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A personalised thank you for their enquiry
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A direct answer to their question(s)
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A quote or pricing if requested
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A link to your website or product page for more details
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A reminder of your unique selling point—why they should choose you
Many users are comparing options, so be sure to clearly explain what sets your business apart.
Example Response Template
Hi [Customer Name],
Thanks so much for getting in touch!
You can find all the specs and pricing for the product here: [Insert Product URL].
If you’d like to see it in person, feel free to visit us at your local showroom – here are our locations: [Insert Location URL].
We understand how important durability is for outdoor furniture in New Zealand’s climate, which is why we use state-of-the-art materials across our entire range.
If you have any more questions or need help with your project, feel free to call or email me directly.
[Your Name]
[Phone Number / Email Signature]
Final Tip
Even if the enquiry seems vague or exploratory, treat every message as a valuable touchpoint. A thoughtful response today could turn into a client tomorrow.
More Reading: Managing your ArchiPro Messenger Inbox
If you need additional help, take a look at our article, Support for ArchiPro Clients: Your Guide to Getting Help, to explore the best next steps.