Managing orders in Shopify

Learn how to sync and fulfil your orders when connected with the Shopify API integration

When you connect to the ArchiPro Product Sync app, you can sync new orders from ArchiPro to Shopify. Once orders sync across, you can manage and fulfil them from Shopify.

Confirming orders

By default, all new orders require confirmation on ArchiPro's Order Manager before payment is taken and the order syncs to Shopify.

If you do not wish to review orders before payment is taken, and would prefer them to sync across to Shopify automatically, there is an option to ‘auto-accept orders’. Learn more about auto-accepting orders here

Managing orders in Shopify

When an order is synced across to Shopify, you can view:

  • Delivery and/or Click & collect details
  • Order status
  • Line item(s) information
  • An 'ArchiPro Order' tag
  • A note with a link to the order on ArchiPro
  • Customer contact information

Currently, email address is not included in the customer contact details that sync across. To view the customer's email address, use the order link provided in the Additional details note to open the order in ArchiPro.

You can manage fulfilment and dispatch the order from Shopify.

Once the order has been marked as fulfilled, an order update email will be sent to the customer with the tracking URL or pick up details.

Refunding orders

All refunds must be processed in ArchiPro, and cannot be actioned from Shopify. If you attempt to refund an order from Shopify, the payment will not be processed to the customer. Learn more about refunding orders here.

Turn off order syncing

If you do not want ArchiPro orders syncing across to Shopify, you can disabled this in the ArchiPro Product Sync app

To turn off order syncing, follow these steps:

  1. Log into your Shopify admin
  2. Go to the ArchiPro Product Sync app
  3. Click Sync settings
  4. Click Order data settings
  5. Click Keep order data in Archipro

Orders will no longer sync from ArchiPro to Shopify once confirmed