Managing orders in WooCommerce

Learn how to sync and fulfil your orders when connected with the WooCommerce API integration

When you connect to the WooCommerce Integration, you can sync new orders from ArchiPro to WooCommerce. Once orders sync across, you can manage and fulfil them from WooCommerce.

Confirming orders

By default, all new orders require confirmation on ArchiPro's Order Manager before payment is taken and the order syncs to WooCommerce.

If you do not wish to review orders before payment is taken, and would prefer them to sync across to WooCommerce automatically, there is an option to ‘auto-accept orders’. Learn more about auto-accepting orders here

Managing orders in WooCommerce

When an order is synced across to WooCommerce, you can view:

  • Delivery details
  • Click & Collect details (see Order notes)
  • Order status
  • Line item(s) information
  • A link to the order on ArchiPro (see Order notes)
  • Customer contact information

Currently, email address is not included in the customer contact details that sync across. To view the customer's email address, use the order link provided in the Order notes to open the order in ArchiPro.

You can manage fulfilment and dispatch the order from WooCommerce.

Once the order has been marked as completed, an order update email will be sent to the customer with the tracking URL or pick up details.

Refunding orders

All refunds must be processed in ArchiPro, and cannot be actioned from WooCommerce. If you attempt to refund an order from WooCommerce, the payment will not be processed to the customer. Learn more about refunding orders here.

Turn off order syncing

If you do not want ArchiPro orders syncing across to WooCommerce, you can disabled this in the ArchiPro Product Sync app

To turn off order syncing, follow these steps:

  1. Log into your WooCommerce admin
  2. Go to the ArchiPro Product Sync app
  3. Click Sync settings
  4. Click Order data settings
  5. Click Keep order data in Archipro

Orders will no longer sync from ArchiPro to WooCommerce once confirmed